General
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How do I obtain new characters?
New characters can be obtained when you Splat two characters together.
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How to get more Splat?
You can get more Splat by completing quests or by buying them using Gems.
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How can I splat my new characters with the others?
Before you can Splat a character, you will require genes before they can be used for Splatting!
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Where do I get the Genes of the other characters?
You can get the Genes of a specific character by recreating that character in the Memory Center or completing quests.
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I already unlocked a new character but I can't make it to perform tasks. How do I do it?
In order for a character to perform tasks, you will need to build a specific building/house relative to that character.
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Is Internet required to play the game?
Yes, an internet connection would be required to play the game.
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I found a bug! Where can I report it?
You can go to our Help & Support by tapping the arrow on the top right corner of the screen then tap the gear icon.
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I have lost my game progress! What should I do?
You can go to our Help & Support by tapping the arrow on the top right corner of the screen then tap the gear icon. Fill out the necessa...
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I made a purchase but it has not yet arrived.
You can go to our Help & Support by tapping the arrow on the top right corner of the screen then tap the gear icon. Fill out the necess...
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I need some help with the game, where can I get help?
You can go to our Help & Support by tapping the arrow on the top right corner of the screen then tap the gear icon.
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How can I expand my land?
You can expand your land by tapping the block icon and select the "Expand" option.
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I accidentally placed my building in the wrong place. Can I move them?
Yes, you can move them by tapping the building you want to move, select the arrow then tap on the desired location.
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I placed too many buildings of the same kind. Can I delete the others?
Yes, you can, by tapping the building you want to delete, select the arrow then tap the red circle icon.
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Can I change where my buildings are facing?
Yes, you can rotate them by tapping the building you want to move, select the arrow pointing upward then tap on the "Rotate" icon.
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Where can I claim my daily login rewards?
You can claim your daily login rewards by tapping the arrow on the top right corner of the screen then select the calendar icon.
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Can I speed up the process of Splatting new characters?
Yes you can by tapping the Speed Up button. This will require you to use Gems.
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Where can I find my account ID?
Your account ID can be found in the settings.
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I want to know what quests my characters are doing, where can I see that?
You can check them by tapping the Residents icon (lower left) then tap the character you want to check.
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Where can I get information regarding announcements and updates of the game?
You can get new updates and announcements through the Nickelodeon Asia's official Facebook page.
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Is there any way I can get in touch with my fellow Pixel Town players for tips and information?
Pssst. Some say that there is a Facebook Group Page that you can join if you'd like.
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Where can I get the rewards for my achievements?
You can claim your rewards by tapping the arrow on the top right corner then tap the trophy icon to check your achievements.
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Where can I check my characters' available quests?
You can check them by tapping the character icon (lower left) then tap the character you want to check.
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I need more Coins, where can I get more?
You can exchange for Coins using Gems.
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I need more gems, where can I get more?
You can purchase more gems by tapping the "+" icon beside it.
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Where can I claim my rewards?
You can claim your rewards through your giftbox.
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Where can I see the latest news or events regarding Pixel Town?
You can get new updates and announcements through the Nickelodeon Asia's official Facebook page.
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How do I delete my personal Data?
You can delete your personal data by going to 'Settings' and tapping on 'Delete All Data'.But please take note as this will delete all your ...
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Do you support other languages?
No, we only support the English language currently.
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How do I redeem codes?
You can redeem the code(s) you've received by following these steps:1) Go to https://pixeltown.gogame.net 2) Click on ‘Redemption’. 3) Type ...
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