Please try closing and re-opening the game.
If the purchased item still does not appear, please contact Customer Support and share as much of the following information as possible:
- Your ID (in-game ID):
- An attached receipt:
- Order numbers:
- Name/description of the purchased item/package:
With this information, we'll do everything we can to get the purchased item to you.
NOTE:
- Your Account ID is the alphanumeric string at the lower right corner of the 'Settings' screen. You can access 'Settings' by tapping on the gear icon from the lower right corner of the screen.
- For App Store purchases, please contact Apple instead: http://reportaproblem.apple.com/
- Your app store handles all billing, it’s best to contact the app store you used directly for refunds.